Survival-Warehouse LOW-PRICE Guarantee - We’ll BEAT any Lower Total Price!*
Your Insurance policy to get the LOWEST PRICE when shopping at Survival-Warehouse.com backed by our 180 Day 100% Satisfaction Guarantee!
If you find the same product anywhere online for less, let us know and we'll match the price. If you’ve already purchased and you find a lower online price within 10 days, we’ll give you a in-store credit for the difference.
Contact us via e-mail or call during our regular office hours from (9am-5pm EST) at 1-888-995-9495 we will be happy to answer any questions you may have.
The Terms and Conditions of our Low Price Guarantee
- Price match is the total "To Your Door" cost including shipping cost.
- The items to be price matched or beat must be in stock and ready for shipment that day.
- We only beat or match current production items. Nothing old or being closed out. Must be factory new.
- All price matches are "apples to apples" matching. We do not match "like" products. It has to be the same item.
- We will only match prices of retailers that are shipping from the United States, have the same exact item in stock, current date (no outdated closeout products), and the product is priced accurately.
- We will not match prices for re-manufactured, re-furbished, counterfeit or outdated products since we only sell newly manufactured products.
- The price matching sources must be legitimate and recognized as a commercial retailer of the product. Products being sold by individuals, online auction sites (i.e. eBay) or through classified ads (i.e. Craigslist) will not be accepted.
To Request a price match:
To request a price match, simply send the competitor’s price information (website link) to customercare@survival-warehouse.com. Please include your full name and order number. Or, you’re welcome to call our offices from 9 to 5 EST at 407-349-2525
180 DAY 100% SATISFACTION GUARANTEE
We want you to be happy with all Survival-Warehouse products. If within 30 days anything fails to meet your expectations we will fix or replace it. Anytime within 180 day's we will help you get it warrantied with the manufacture.
ONE YEAR WARRANTY
Survival-Warehouse products have a one-year warranty from the day of delivery. This 1-year warranty covers any manufacture's workmanship or material defects. Most products have a manufacturer’s warranty. Please give us a call if you need help getting satisfaction on any product you purchase from us.
You can return any product in like new condition for 30 days after your purchase. You will need a Return Authorization Number before you ship product back to us. Please click on the Return Policy link above for more detailed information, or give us a call at 1-888-995-9495.
SHIPPING TIMES
Your products will ship via Fedex from Orlando Florida in most cases. We use USPS for very small orders. You can check out the Fedex Shipping Map here for ground time to your area.
Conditions of Use
Payment Options
For online purchases, we accept Visa, MasterCard, Discover and American Express. We also accept US Postal Money Orders with no clearing time. We take bank money orders and cashers checks and hold these until they clear. Checks are made out to: Online SuperStore, LLC and sent to: P.O. Box 1181 * Geneva, FL 32732
ETA and Shipping Times
Delivery time is based on the time required to process & pack your order (normal time to ship is 2 working days) and then the ground time to deliver the package by Fedex on most orders and USPS on smaller orders. Fedex Ground Time Map
If you Refuse Delivery
Should a package be refused or returned to us unopened, the customer shall be charged a restocking fee of 15% of the order amount and/ or pay shipping cost to re-ship the order.
Backorders and Substitutions
We always try to keep all products in inventory at all times, sometimes we may be temporarily out of stock on a item. If an item in a survival food kit is out of stock, we will substitute with another item of equal or greater value (and equal or greater servings). Backorders will be shipped and Billed to your credit card as soon as the items are back in stock. We do not charge your credit card until the day we ship.
Freight Damage
Please check your items thoroughly upon receipt for any shipping damage. Any visual carton damage or damaged items must be noted on the delivery receipt as "Damaged" before signing if signing is required. We can help you make a damage claim directly with the carrier. Or, we can order a pick up of the damaged box(s) and re-ship as soon as we get the damaged items back. For freight deliveries, ask the driver to note the damage on the ticket and take pictures of the damage on the truck or as it's unloaded. We will make sure all damaged articles are replaced in an expedient manner. Failure to keep all packing (peanuts, outer / inner boxes etc.) may result in a denial of your damage claim. All damage claims must be made within 24 hours of receipt with the carrier or it will result in denial of you damage claim.
Errors
We reserve the right to charge the price on any mis-priced item, ship the correct item, or correct any mistake on our websites. We will notify you if any such correction is required. We try to avoid errors at all costs. But, sometimes it's unavoidable.
SHIPPING TO OTHER COUNTRIES
We DON'T Know your countries tax system. Upon import you could be required to pay a VAT. You will have to pay your countries value added tax if due
Errors and Omissions Statement: If you find a food kit on our website that is different from the same kit we are offering for sale, we have the right to correct the wording, price, or count to match what are current offering is. If you already have the unopened food kit at your home we can offer a discount to keep it, or pick it up at no cost to you. We will pay the total cost of ground shipping to your home and back to us. We will issue a full credit to the credit card used to purchase the kit. All credits, and product pickups are limited to 5 days after your food kit arrives at your location.
Most
of our items are in stock and shipped within 24 to 48
hours of purchase. In the rare situation that there
may be a problem with the shipping date, we will email
or call you. That's right, we may even call you, because
you are that important to us.
If you prefer not to order online, you may call
us. We accept all major credit cards.
We DON'T Know your countries tax system. Upon import you could be required to pay a VAT. You will have to pay your countries value added tax if due
We are not responsible for the contents or reliability of any other websites to which we provide a link and do not necessarily endorse the views expressed within them. All materials on this site are protected by copyright and intellectual property laws and are the property of Online Superstore. Unless stated otherwise, you may access and download the materials located here only for personal, non-commercial use. We are not responsible for errors or typos in prices or products.
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